Training & Development, Workplace Performance Improvement Specialist
Experienced professional dedicated to creating learning organizations
Objective
To improve the workplace or overall organization through human performance technology and training.
Summary of Qualifications
- Over 10 years of experience designing, developing, managing and delivering training and performance improvement solutions, both in instructor-led and online environments
- Strong technical background leveraging technology solutions to support business operations
- Excellent verbal and written communications skills – able to consult with people at all levels of business and adjust style accordingly in the U.S. and abroad
- Excellent analytical skills –knowledge and experience in needs and task analysis to support the development of training and workplace performance support systems
Professional Experience
Instructional Design, Training and Performance Improvement
- Designed, developed, managed and delivered training to support content management systems
- Consulted translation and localization company on instructional design for e-learning
- Developed training programs, agendas and support materials for train-the-trainer sessions
- Advised and coached subject matter experts in marketing, merchandising and distribution functions on how best to train business education topics to their target audience
- Analyzed proprietary software functionality and designed, developed and delivered reference materials to support usability for marketing and merchandising purposes
- Developed e-learning courses for approximately 1,000 users at a Boise-area company drawing upon expertise in web design, web development and instructional design
- Taught classes of 10 to 20 students at Executrain of Idaho on various software programs such as Microsoft FrontPage, Dreamweaver, Flash, and Adobe Photoshop
Sales, Marketing and Entrepreneurship
- Applied search engine optimization and marketing techniques to websites and blogs to increase visibility and traffic with selected target audiences
- Created special interest group to support and promote Boise-area business-to-business consultants
- Formed a business enterprise to work with companies implementing technology solutions to improve performance through training and support systems
- Managed $30,000 annual contract with an established Idaho company that specializes in home medical supplies and gases for medical and industrial use
- Marketing and communications director for local training and development association
Project Management, Consulting and Leadership
- Project manager overseeing the launch of a new corporate website
- Managed a team of information architects to develop and document design specifications for a content management system meeting core business and technological requirements
- Designed, developed and implemented usability testing of a content management system, validating design specifications and identify further development and deployment needs
- Consulted Boise-area company on selection, implementation and management of company-wide e-learning program through a learning management system (LMS)
- Consulted luxury kitchen appliance manufacturer on the development of a field testing program
Education
- Boise State University, MS Instructional & Performance Technology, May 2000
- University of Idaho, BS Visual Communication, Dec. 1996
Computer Skills
- E-Learning development applications such as RoboHelp, Captivate and Camtasia
- Web development software such as Adobe Dreamweaver and coding in HTML and JavaScript
- Highly skilled in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, Project and Visio
- Experience with graphics applications such as Adobe Photoshop and Paint Shop Pro
Employment History
Web Coordinator, Journal Broadcast Group – Boise, Nampa, ID
January 2011 – present
Instructional Assistant, College of Western Idaho for IDOC, Nampa, ID
November 2010 – December 2010
Consultant (self-employed), Primary client: Metaspire Consulting, Boise, ID
February 2010 – October 2010
Instructional Designer and Trainer, MW2 Consulting for Hewlett-Packard, Boise, ID
September 2007 – January 2010
Marketing Project Coordinator, DBSI-Discovery Real Estate Services, Boise, ID
March 2007 – September 2007
Consultant (self-employed), Primary client: Dacor, Inc., Boise, ID
January 2005 – March 2007
Information Architect Lead, Synova for Hewlett-Packard, Boise, ID
April 2004 – January 2005
Education Analyst, Albertsons, Inc., Boise, ID
October 2002 – April 2004
Consultant (self-employed), Primary client: Norco, Inc., Boise, ID
September 2001 – October 2002
